Refund Policy

Smart Parcel Lockers by Prairie Mailbox & Courier Centre Corp.
Effective Date: March 31, 2025

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At Prairie Mailbox & Courier Centre Corp., we are committed to delivering quality products and services. Please review our refund policy carefully before making a purchase.

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1. Parcel Lockers

 

a. Inventory Items
Refunds are available for standard, in-stock parcel lockers within 7 days from the date of purchase, provided that:

• The item has not been altered, damaged, or changed in any way.

• The locker is returned in its original condition and packaging.

To request a refund, you must contact us within the 7-day window. Customers are responsible for return shipping unless the item was defective or shipped in error.

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b. Custom-Built Orders
Custom-built parcel lockers are non-refundable once production has begun. This includes any design modifications, custom colors, sizing, or branding work.

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2. Business Setup Packages

Due to the customized nature of our business setup services, refund eligibility is limited:

• Cancellations made within 14 days of purchase may be eligible for a partial refund up to 50%, at the sole discretion of Prairie Mailbox & Courier Centre Corp.

• Refund amount is based on the level of work already completed and any non-recoverable expenses or custom orders.

• No refunds will be issued after 14 days or once the majority of the work has been completed.

All work, documentation, and materials produced remain the property of Prairie Mailbox & Courier Centre Corp., regardless of whether a refund is issued.

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3. How to Request a Refund

To initiate a refund request, please contact us at:

Prairie Mailbox & Courier Centre Corp.
Email: info@prairiemailbox.ca
Phone: (306) 400-5708
Address: 23-1501 8th Street East, Saskatoon, SK  S7H 5J6

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Please include your order number, proof of purchase, and the reason for the request. We will review your request and respond within 3–5 business days.